Kinsey Plumbing Services

Kinsey Plumbing saved our marriage! For two years I had like warm water. My husband tried all kinds of plumbers to fix our water problems. Finally he called Kinsey plumbing. John & Johnny stayed extra late to get us hot water. pure joy to have a hot shower! They even arranged for us to get a grinder. Carrying a yucky strainer across the kitchen was not my ga protect thing to do. Now I don't have to. Nothing but good service!!

I never lie to my fellow Yelpers. I had some ticket shock at the cost of the unblocking of my wastewater line. BUT, there is a positive to the service that I have to bear in mind, too.... especially given the dire circumstances. And you'll see why the sticker shock still gets four stars. And by the way Kinsey Plumbing managers, Johnny Salazar is top notch.

The block in the line prevented us from using almost any other water in the house because it backed up into the bathroom at that point.

The fix was over $700 to inspect the line with a camera, determine a toilet had to be removed and the line scoured to clear it and help prevent another blockage. But I knew the cost up front.

So, what are the POSITIVES? Really good service.

First this happened on Labor Day! I called Kinsey Plumbing and I actually reached a person! (Head exploding emoji here)
I was put in the cue for ASAP the next day.

Around 8 a.m. I received a call my tech is on the way. They texted me a picture and name of the employee who was on the way.

Just as my coffee was finished brewing Johnny Salazar was here.

The line was inspected, and the guaranteed cost was given to me beforehand. It was drawn up on his tablet and ready to sign. I could have said no and tried to get another company and I would have been out only a few bucks for the inspection. But I went ahead.

Johnny was very respectful of my elderly mother and handicaped brother in the house and politely gave them a minute to wake up and get their housecoats on and settle in the living room and then he got to work. He was efficient and quickly moved the toilet, cleared the line and did a nice job replacing and caulking the toilet.

Oh, and I had a handle on the toilet he fixed as a 'while I'm in here' gesture, too. No extra charge since I had the part.

I received a text from the company a little later to ask if I was satisfied with the service and how could they improve.

Look, plumbing can be expensive to fix. I get it. But service deserves to be rewarded in an industry that has so many people eager to just slap something together, grab the dinero and go. I like Kinsey and I will use them again when needed.

DONT DO IT! I am writing this review because we were scammed by this company. They sound like they know what they are talking about when they are in your house. We had a clog issue in our kitchen sink and it was overflowing near my water softener from a pipe coming out of the wall. They charged me 1,300 dollars to remove the water softener and then the issue was worse. At the end of it we paid 1700 dollars and they will not do anything to help refund our money for falsifying the problem. They expect you to know the plumbing issues. Don't waste your money with these guys. Legal action will be taken.

They quoted an exorbitant $325 labor just to replace the provided kitchen faucet. I asked their hourly labor rate and was told there wasn't one.
I paid $39 for the service call and sent them on their way.

BEWARE THIS COMPANY! If you don't do your research, they will trick you into paying hundreds of dollars in parts and repairs that you don't need.

Just last week, I called to have them come to check on the Presure Vacuum Breaker that connects to my sprinkler system. They quoted me $1,800.00+ dollars to replace the pipes and the breaker. That breaker was easily fixed in 10 minutes with a part that was ordered on Amazon.com for $50.00. It was that easy and that cheap.

Of course, I'm not calling them again... EVER.

I made an appointment with Kinsey Plumbing Services to replace a toilet and vanity for my powder room. They list bathroom remodel on their website. I have all the materials. When the technician arrived, he said that he did not have adhesive to install the sink portion of the vanity, but could do everything else for $1500. This seems ridiculous for an incomplete job. Then, without asking for it, he gave me a quote to replace my water softener for $7500. I simply wanted a functional powder room.

Very negative experience. Said they would be out between 3 and 6 PM. Came after 6. I had told them I would need washer faucets/valves replaced. They came without the parts to perform the repairs. They said they would send another plumber with parts the next day and quoted me $448. They came the next day but again, without the parts they knew they needed to perfrom the repairs, and then quoted me over $800 for the work. We looked up the average cost of the same repairs in Central Texas and the high end was about $250. The extreme price difference made no sense so I declined to have them do the work. They charged me $39. I wasted two days and $39. It seems clear that Kinsey Plumbing is over-charging their customers. I would not recommend them.

Very pricey for a 5 minute job. Plastic cup stuck in a garbage disposal and it took about 5 minutes, the cost was close to $200.00. I should have said no and called someone else. I am new to the area and didn't have anyone to ask for a referral. I wont be referring this company.

Very good work. Had two service calls in one week, different issues. Both times the work was excellent. They aren't cheap, but you get what you pay for. Wayne was the plumber on call both times and he did an excellent job both times. I highly recommend using Kinsey plumbing for your plumbing issues.

Everything about this experience (with Kinsey) was great! I called late yesterday with an overflowing toilet issue, was *crappy* if you know what I mean- and the guy I talked to was so friendly, offered information to help, and ultimately we decided we'd rather have someone out to come work on it. They got here early today, they called ahead and sent a text (with a photo of the technician, Johnny) which is appreciated as a courtesy and safety feature. Johnny was AWESOME, and explained things to us, didn't push anything and also offered educational info while he was here. Price was reasonable for fix and he was in and out. Will 100% be a repeat client, and we will also ask for Johnny!