Blue Ribbon Cooling, Heating, Plumbing, & Electrical

Josh was awesome, was quick and very knowledgeable and friendly. They communicated every step of the way, took pictures of the issues and showed us the item that was bad ( Copper pipe). Will recommend them to everyone. Doug the Plumber joined forces with Blue Ribbon Electric HVAC ( Smithville TX, Bastrop County)

Long story, but bought an AC unit in 2023. I scheduled a annual maintenance ck initially for 3/11 with a window of 1-5 pm. Of coarse, I was out of town and got up early to make this appointment. I was on on the road about 2 hours, when BR called and said they were shorthanded and could they reschedule. I agreed, knowing I had done business with them since they were known a Mathison Heating and Air and life happens. I rescheduled for today 3/20 for time window of 8-12. I followed up at ~9am this morning to confirm the appointment and was assured all was good and would get a call when service tech was dispatched. At 11:58 am, no call - no show. I called and the BR representative could not tell me why, but would call me back when she could and provide an answer shortly as to why service call window was missed and when we I could expect their arrival - it is now 1 pm - no return call yet. Guessing boss is at lunch. If your time is important - think twice about using Blue Ribbon Cooling. Obviously being a long time customer has no value either.

BEWARE! I will be filing a lawsuit against this company. This company is unprofessional, and will commit crimes on your property. Rudy Flores tried to scam me , accuse me of being "spun" due to my medical condition, and after I refused to buy a $400+ part + installation (compressor kickstarter) that I confirmed I did not need he then proceeded to berate me for how much money I am willing to spend and then calls me a "spun Mother ****er" telling me on on drugs and to look at myself and then tries to instigate a fight with me on my own property. That's when told him to get off my property now and to be careful with my stuff. He then damages my cooling fins and pops a hole in my hose dragging it across my lawn with no care. That is when he proceeded to call 911 and FALSELY report that I pulled a knife on him and would not let him leave. He should have just left but apparently wanted to commit one more crime before leaving.
The sheriff shows up and searches me and my property and then saw the video I had proving without a shadow of a doubt the story he made up was all confirmed false by the deputies because I don't even own a knife he described and the video is very telling that everything he described did not happen.
When I tried calling the company because the sheriffs suggested I get in contact with them and when I got in touch with Amanda the customer service manager she immediately took their employees side, but after I sent the video and explained there is 2 sheriff case numbers she immediately sounded concerned and she told me she wanted to take care of this and will be forwarding this to the Owners and she even thanked me for sending the information to her.
Then things went very bad as then she was ghosting my texts and then finally responded many days later and said "we are working directly with the police on this." Even though it was Sheriff not Police.
To this day they have not responded. I can only assume the owners are not taking responsibility. I have never felt so scammed, embarrassed, frightened, and angry about how I was treated. Im very traumatized from this for sure. It's going to be hard to trust any service provider to come to my house ever again. So I will be escalating this and filing a lawsuit against this company for damaging my property and committing a crime against me on my own property while not taking any responsibility whatsoever.

I recommend Josh from Bastrop, TX office. He was the plumber that came to our rescue. He was on time, polite and very professional. We were very pleased with the thoroughness of his work. We will definitely call them again when needed.

Independent Reviewer. I live here in Bastrop and wanted to support local business. My Goodman AC went out this year 2022 it was a very old unit I think it was definitely over 15 years old, at least she had a good run. It was time to replace her & It was a heat pump unit. I was very happy with the quality of service, the cleanliness of the install, and the equipment used on my brand new Daikin air conditioner. I needed a FULL replacement job and they did it an EXCELLENT job. Everything works and they were also very responsive when I had an issue with my heating not working they came and fixed it very quickly and now it's all good. Very happy customer highly recommend for anyone living in the Bastrop TX area. Thumbs Up. Let's just say that Blue Ribbon was able to beat the local competition in price from other quote and still able to match excellent service/quality. Very Pleased

Blue Ribbon Cooling and Heating in Bastrop, TX, are thoroughly efficient and professional! This is an HVAC Company in Bastrop that was formerly "Mathison Heating and Air" and the new owner has retained the former employees, so that there is continuity of good service. Technician "Oscar" responded quickly after a seasonal 'check' of Unit, both with comments and with photos to show of the Heating and Airco system of our home in downtown Bastrop. Couldn't be more pleased with Blue Ribbon, with 'Patrick' as Mgr. and with Amanda fielding the customer service calls. Blue Ribbon does not disappoint.

I would recommend highly Blue Ribbon Cooling and Heating. I called on a Sunday to explain my situation and within 20 minutes Dylan Ferguson, technician, was assessing the situation. Dylan was very professional and explained all steps of the process. Our AC was working and cooling our house again within an hour. Thank you Dylan and Blue Ribbon for excellent service.