Agave LD

We've been with Agave for over a couple years at this point and we've always received quality service. Always very responsive when communicating with them and quick to resolve the few issues/concerns that have popped up during the time we've been with them.

Alberto, the site manager for our house, has been very easy to work with. Always very helpful if I have a question about anything related to my lawn or getting quotes for additional services. Never feel like he tries to upsell me, just honest and helpful advice.

Overall, very happy with the service we've received thus far and would recommend at least giving them a shot if you're searching for a lawn care company.

We contacted Agave to help with backyard landscaping. We can't say enough positive things about the experience with the Agave team.

It started with Amy and consolation and design. She came out and talked through our plans and went back and made recommendations and developed a sketch Tia how the possibilities. We added about 30 feet of stone work raised flower beds on the edge of the pool, and stone pathway for pool service and a dog run to reduce wear on the grass and ladder serviced 5 raised flower beds with all new material and plants.

The design was perfectly executed. We coordinated with the front office, they require 50% deposit and remainder at job completion. We completed this and achieved the work.
During installation the team did and excellent job of communicating and coordinating their actions. They were onsite for 3 days and this was especially awesome at the end of each day they cleaned the worksite. Picked up all trash and debris, they organized their tools and materials so we could function in the evening still while they did the project. The team repaired a few issues with irrigation system that they found and just performed very task exceptionally.

At completion Amy came back to verify the team completed all tasks and checked on our satisfaction.

We couldn't be more happy with the outcome and do highly recommend this company for any of your work.

PS we did hire two other companies before Agave but their work was so substandard all plants died, the mason work cracked and crumbled so we went true professionals to do it right. Please contact them for your next job.

I cannot say enough about my experience working with Agave LD! My designer was Sara Frost and she is truly talented. She took all of my hairbrained ideas and made a beautiful space that my entire extended family can use. Eduardo (project manager) was amazing and the onsite teams were quick and efficient (especially Ishmael!). I plan on using them for future projects and recommend them to everyone I know!

I have been so pleased and impressed with Agave LD. The entire team has been nothing but phenomenal. I would like to personally thank Idalia (Landscape Designer), Eduardo (Project Manager), Steven (Crew Leader), and Elysia (Project Coordinator) for their friendly and timely communication. Furthermore, their work is absolutely stunning and receives compliments from EVERYONE!!!

Thank you so much!!!

Amanda and Eduardo were great. They created a visually pleasing and lush garden in the front and rear of our home. Always responsive and the quality of the plants were excellent. Will definitely use them
again.

Agave is doing our weekly lawn mowing and fertilization.
Recently we discussed adding a flower bed and 2 trees in the back yard. Alberto suggested the best plants and trees, he created a picture of our back yard showing how it would look with the landscape modifications, and drew up a cost estimate.
They modified our irrigation system and watering schedule to include the plants, shrubs and trees.
Agave was very flexible with the installation timing. The project was completed in 2 days as planned.
Overall we were extremely pleased with their work.

I have to share this amazing experience. I signed up maybe a year ago, the price is higher than most but I got the impression there was some value added by their seemingly professional model. I signed up for the lawn care and maintenance. After a few months I learned it was not the case.

I started suspecting something was amiss when I would get billed for service but didn't notice the lawn look any different. To the point I doubted they showed up at all. I let it pass. Not long after, I was home in the after noon when I heard the lawn crew show up. I walked to the window to have a look and saw two guys with leaf blowers walk across the yard, blowing leaves and debris into the street, then walk to the truck to leave. I didn't think I missed their entire service because they only just arrived. They certainly didn't go into the back yard. I walked out to the drive and watched them pack up to leave. Less the five minutes overall. The yard looked the same with the exception of some leaves blown into the road.

I called to complain about this and was assured of a refund. By the end of the call the refund turned in to a "credit" for the next service. I figuratively fumed about it for a few days, that crew did nothing and I was expecting a credit for what? The next time they come and do nothing? I called a few days later and cancelled my service.

A few weeks go by and I come home to a sign on my yard saying it's been treated. I called to explain I did not ask for the service and that I had canceled some time ago. But I was told that I only canceled my lawn maintenance and not the lawn service. Now they want 150$ for lawn treatment because the geniuses at Agave want to play semantics. I made it clear I wanted to cancel my service and not deal with them again. I thought we were done.

Yesterday I get an email lauding the benefits of their lawn service and inviting me to try their service. I'm to the point where I have to become extremely direct when pointing out I don't want their service. My email communication shouldn't leave any doubt to anyone reading it.

This morning I get the response that they're confused by my communication. Because apparently my service is only paused and not canceled as I had demanded. Paused. Not. Canceled.

I'm not sure who isn't speaking to each other over at Agave. But without a doubt I can tell you who they are not listening to. Now if you've gotten this far I can see why you might think I'm annoyed over getting their emails. But I will remind you that this began as a complaint over their service. Today it's apparent to me that the handling of everything after my first complaint was just veiled attempt to keep me as a customer even after I clearly wanted out. Maybe this is a "time heals all wounds" tactic on their part. It doesn't work for me and I avoided sharing anything about it till today.

If you sign up I would keep a careful watch over what they do and how they bill you for it.

WE DO NOT RECOMMEND AGAVE!!!

Horrible service! All the backyard grass trimmings were blown into the back corner and never picked up, see pics. One of the front lawns sprinklers shut off valve cover was damaged by their weed eater. All of the valve covers in the front and backyard were not kept trimmed, and the grass is growing over the covers. The front doormat and the welcome sign were blown over by their leaf blower and were not put back.

I can't say enough about Agave. I am delighted with the entire process. Megan, our consultant, was understanding and able to combine our ideas with best practices for our area. The result is impressive. My wife and I now enjoy sitting on our back, seeing the rock gardens, new trees, and plants.

Crews were always on time, and when the weather did not permit work, we received texts and calls saying it would not be feasible that day.

Very talented crews worked full days to see this to completion. The follow-up weekly inspections put my mind at ease.

Use Agave if you want your project to turn out right, with care and respect.

If you like having damages and not knowing until you discover it, this is the company for you. After they whipped our pool skimmer I thought ok, it was laying in the grass and maybe they didn't see it. My bad. After they blew all the leaves into my shed and all over my equipment I thought ok, there's no door, my bad. Even after I had to leave work to retrieve my dog because they cut through the wire on the invisible fence, I though ok, the line wasn't buried. But when they took a ride on mower in my back yard and broke a hinge, I guess that's where I had enough.

Called the company over 3 weeks ago and was told that their service manager was out. Apparently, that person is the only person capable of taking care of my issue. I'm still waiting to hear from the owner as I've requested his attention but have yet to hear back. I was told that this matter is important to them yet it's been since the 29th of June and my gate is still broken.

They told me I could get the gate fixed out of pocket and they would reimburse, however, there is no incentive for them to pay once the work is completed by another company. What if the price is more than they are willing to pay? I did ask for a refund for services. The one where that damaged my fence. I was told they cannot refund. Sure.

Nearly a month of waiting and $65 led to this 1 star review