Roosters Men's Grooming Center

Mr. Bianchi: Your feedback has been received and I have spoken with our receptionist. We are appointment based and each service is allocated a certain amount of time. You came into the shop on a Friday at 2 pm looking for 1 hour time slot for a haircut and beard trim on the two busiest days of the week (Friday or Saturday). You were offered our last remaining time slot on Friday or Saturday which was a 30 minute haircut slot on Saturday. We do not try to jam in additional services for clients at the expense of causing our stylists/barbers to run behind and/or keeping our existing customers with specific appointment times waiting in our lobby. That isn't fair to our clients.

Arriving late for an appointment isn't a Roosters problem. If you are late, sometimes we can service you and sometimes we can't. Sometimes if you are late and the stylist doesn't have another client after you then we can make accommodations. There are no guarantees.

We are a very busy shop (thankfully) and service hundreds of clients each and every week. We are blessed. We are always full and we always care. Team members are well aware of existing and future clientele - trust me. We service as many clients as we can on a certain day and are more than willing to tell you anyone's availability for any services that we offer for the next six week period.

The best way to guarantee that you are able to get the services that you want at your preferred time is to book online at roostersmgc.com or by using or mobile app. Or by calling the shop well in advance of your desired service date.

I would NOT recommend or advise that you drive to the shop to see if we have an appointment same day. That isn't a good use of your time and will likely only lead to frustration.

We appreciate your support and patronage. You are getting your haircut at the best shop in town!

"Deborah": You have 25 reviews and 19 of them are 1 star reviews. Many of them are offensive to read. Perhaps you need to self evaluate a bit. You are a self-described "masculine male" (what exactly does that mean and why is it relevant?) yet you are writing reviews from "Deborah's" account? It appears that you are trying to extort free services/meals from businesses by writing 1 star reviews. We find that sad.

To address parts of your review. We are primarily an appointment based small business. You would have seen that if you looked at our "yelp profile" prior to walking in. When you came in on Thursday with no appointment, you were told that we were fully booked through Sunday due to short staffing (illness and scheduled vacations). A couple of stylists/barbers were chatting at the front when you came in because they were waiting for their scheduled appointment to arrive in 5 minutes. These scheduled clients take priority over your demands / frustrations about not being able to get your haircut right away.

"As a masculine male I was turned off by the personnel" - Not sure what a "masculine male" is. "Turned off by the personnel" - our team of stylist and barbers have been focused on cutting men's hair for an average of 10 years. If you were so turned off by our "personnel" then why did you want us to cut your hair?

We've been open for 6 years and have the best staff in town.

If this is how you act and live your life when you don't get what you want when you want it, then we have no interest in having you as a customer. Kindly find somewhere else to get your haircut.

Kyle: Thank you for reaching out. We have names and phone numbers for every client that has been serviced at our location. We have NO record of a person named "Kyle J" coming into this location and getting a beard trim. What date were you in our shop? And what stylist did you see? We do not believe this review to be factual. Let us know. Thanks.